Email Provider Setup
By default, Resrvy sends all email notifications (confirmations, reminders, cancellations) through the platform’s built-in email service. You can optionally configure your own email provider for a more branded experience.
Supported Providers
Section titled “Supported Providers”| Provider | Description |
|---|---|
| Resend | Modern email API for developers |
| SendGrid | Twilio SendGrid email delivery service |
Setting Up a Custom Email Provider
Section titled “Setting Up a Custom Email Provider”Step 1: Enable Custom Settings
Section titled “Step 1: Enable Custom Settings”- Go to Calendar Settings > Email Provider
- Toggle on Use Custom Email Provider
Step 2: Select Your Provider
Section titled “Step 2: Select Your Provider”Choose either Resend or SendGrid. The active provider is indicated with a badge.
Step 3: Enter Your API Key
Section titled “Step 3: Enter Your API Key”Enter your API key from your provider’s dashboard:
- Resend: Get your API key from resend.com/api-keys. Keys start with
re_ - SendGrid: Get your API key from app.sendgrid.com/settings/api_keys. Keys start with
SG.
Your API key is encrypted (AES-GCM) before being stored. It is never saved in plain text.
Step 4: Configure the Sender
Section titled “Step 4: Configure the Sender”Set the “From” address that appears on emails sent to your customers:
- From Email (required) — The email address notifications are sent from (e.g.,
[email protected]) - From Name (optional) — The display name alongside the email (e.g.,
Your Business Name)
Step 5: Verify Your Domain
Section titled “Step 5: Verify Your Domain”Before you can send emails from a custom domain, you must verify it with your provider:
- Resend: Verify at resend.com/domains
- SendGrid: Verify at app.sendgrid.com/settings/sender_auth/domains
Without domain verification, emails may be rejected or land in spam.
Step 6: Test Your Configuration
Section titled “Step 6: Test Your Configuration”Before saving, send a test email to verify everything works:
- Enter a recipient email address in the Test Your Configuration section
- Click Send Test
- Check your inbox for the test email
- If the test succeeds, click Save Settings
Removing Custom Settings
Section titled “Removing Custom Settings”To revert to the platform’s default email service:
- Toggle off Use Custom Email Provider and save, or
- Click Remove Custom Settings to delete all stored credentials
All stored API keys and configuration are permanently removed.
Troubleshooting
Section titled “Troubleshooting”Test email not received
Section titled “Test email not received”- Verify your API key is correct
- Check that your domain is verified with the provider
- Look in your spam/junk folder
- Ensure the From Email matches a verified domain
Emails landing in spam
Section titled “Emails landing in spam”- Complete domain verification with your provider (SPF, DKIM, DMARC records)
- Use a From Email on a domain you own (not a free email provider)
- Check your provider’s sending reputation dashboard
”API key is required” error
Section titled “”API key is required” error”- Ensure you’ve entered a valid API key before saving
- Re-copy the key from your provider’s dashboard — keys cannot be partially entered